LegendGames is committed to operating its services in a transparent, fair, and user‑focused manner. This Transparency & Fairness Act explains how we aim to treat our users openly, respectfully, and consistently across all interactions.
The purpose of this document is to provide additional clarity on our internal principles, decision‑making processes, and customer‑facing practices. It is intended to help users better understand how LegendGames works, what they can expect from us, and how we strive to act responsibly as a service provider.
This document does not replace or override our Terms of Service, Privacy Policy, or Code of Conduct. Instead, it complements those documents by describing our voluntary transparency commitments and fairness principles in a clear and accessible way.
This Transparency & Fairness Act applies to all LegendGames services, platforms, and official communication channels, including but not limited to our websites, games, accounts, support systems, community spaces, and payment‑related interactions.
It applies to all users, customers, and account holders, regardless of account type or region, subject to applicable local laws and regulations.
The principles described in this document apply to interactions conducted through official LegendGames channels only. Third‑party platforms or services not operated by LegendGames are governed by their own rules and policies.
LegendGames is committed to treating all users fairly, respectfully, and without discrimination. We aim to apply our rules and policies consistently and proportionately, taking into account the specific context of each situation.
Users have the right to be treated with courtesy in all interactions with LegendGames, including customer support, moderation processes, and account-related decisions. We strive to communicate clearly, avoid unnecessary complexity, and explain decisions in an understandable manner whenever possible.
This Transparency & Fairness Act does not grant additional legal rights beyond those provided by Applicable Law or our binding policies. However, it reflects our internal commitment to fairness, accountability, and respectful treatment across our services.
LegendGames is committed to clear and honest communication regarding pricing and costs. We aim to ensure that users understand what they are paying for before completing any purchase or financial commitment.
All prices, fees, and applicable taxes are presented transparently at the time of purchase, where required by law. We do not intentionally hide mandatory costs or apply undisclosed charges after a transaction has been completed.
Where prices may vary due to regional regulations, taxes, or third-party payment providers, we aim to make such differences clear in advance. Detailed payment terms and refund conditions are governed by our Terms of Service and related policies.
LegendGames aims to handle payments and billing matters in a transparent, predictable, and customer-friendly manner. We strive to ensure that payment processes are clearly explained and that users understand the financial implications of their decisions.
Refunds, chargebacks, and payment disputes are handled in accordance with our Terms of Service, applicable consumer protection laws, and the policies of our payment service providers. Where refunds are available, we aim to explain eligibility criteria and procedures in a clear and accessible way.
We actively seek to protect users from payment-related abuse, fraud, or unauthorized transactions. Users are encouraged to contact us promptly if they believe a billing issue has occurred so that it can be reviewed fairly and efficiently.
LegendGames values the time of its users and customers. When appointments, meetings, or scheduled interactions are offered, we aim to communicate expectations clearly and respect agreed timeframes.
If a scheduled appointment must be rescheduled or canceled, we strive to inform affected users as early as reasonably possible. Likewise, users are encouraged to notify us in advance if they are unable to attend a confirmed appointment.
This section reflects our commitment to fairness and mutual respect in scheduling matters. Specific contractual obligations, if any, remain governed by applicable agreements or policies.
LegendGames enforces its rules and policies with the goal of maintaining a safe, respectful, and enjoyable environment for all users. We aim to apply moderation measures in a proportionate and context-aware manner.
When content or behavior is reviewed, we seek to consider the surrounding circumstances and the intent behind the action. Decisions are not made arbitrarily, and we strive to ensure that similar situations are treated consistently across our platforms.
This Transparency & Fairness Act does not alter the binding rules set out in our Terms of Service or Code of Conduct, but explains our commitment to fair and understandable enforcement practices.
LegendGames provides users with accessible channels to report issues, concerns, or potential violations of our policies. We encourage users to raise concerns in good faith and without fear of retaliation.
Reports and complaints are reviewed with care and discretion. Where appropriate and legally permissible, we aim to acknowledge reports and provide general information about the outcome of a review.
We view reporting not as an adversarial process, but as an important contribution to the health and fairness of our community.
When LegendGames takes action that affects a user account—such as warnings, temporary restrictions, or suspensions—we aim to do so in a transparent and proportionate manner. Account actions are based on documented reasons and aligned with our Terms of Service and Code of Conduct.
Where legally permissible and technically feasible, we seek to inform affected users about the nature of the action and the general reason behind it. We aim to communicate clearly and respectfully, avoiding unnecessary complexity.
Certain details may be withheld where disclosure could compromise security, enable abuse of our systems, or conflict with legal obligations. This balance helps protect both individual users and the wider community.
LegendGames recognizes that mistakes can occur and that users may wish to challenge or clarify certain decisions. Where appropriate, we provide mechanisms for users to request a review of specific account actions or decisions.
Reviews are handled with care and, where possible, involve human oversight to ensure that context and individual circumstances are taken into account. We aim to approach such requests objectively and without prejudice.
This review process does not guarantee reversal of a decision and does not replace formal legal remedies. It reflects our commitment to fairness, accountability, and continuous improvement.
LegendGames may use automated tools and systems to support moderation, security, fraud prevention, and operational processes. These systems are designed to assist our teams in identifying potential issues efficiently and consistently.
Automated systems are not intended to operate in isolation for significant decisions. Where decisions may materially affect users, we aim to include appropriate human oversight to review context and reduce the risk of errors.
We continuously evaluate and improve our systems to ensure they are used responsibly, fairly, and in line with applicable laws and internal standards.
LegendGames respects user privacy and handles personal data in accordance with applicable data protection laws and our Privacy Policy. We do not share user data with third parties or authorities without a valid legal basis.
Where we receive legally binding requests from public authorities, we review such requests carefully for legality, scope, and proportionality before responding. We aim to disclose only the information that is legally required.
Where permitted by law, we strive to be transparent with users about such requests and their implications.
While LegendGames is committed to transparency and openness, there are situations where full disclosure is not appropriate or possible. This includes cases where transparency could compromise security, enable abuse of our systems, violate the privacy of other users, or conflict with legal obligations.
We aim to balance openness with responsibility. Information may therefore be limited or generalized where necessary to protect the integrity of our services, prevent misuse, or comply with applicable laws.
These limitations are applied carefully and are not intended to reduce user rights, but to ensure a safe and sustainable environment for all users.
This Transparency & Fairness Act is intended to complement, not replace, LegendGames’ binding legal documents and policies.
In the event of any inconsistency or conflict, the following documents take precedence:
Nothing in this document shall be interpreted as modifying, limiting, or expanding any rights or obligations established under those documents or under applicable law.
LegendGames may update this Transparency & Fairness Act from time to time to reflect changes in our services, operational practices, or applicable legal and regulatory requirements. Updates are made with the aim of maintaining clarity, accuracy, and relevance for users.
Material changes to this document will be communicated through appropriate channels, such as our official website or service-related announcements. The effective date at the top of this document indicates when the current version became applicable.
This Transparency & Fairness Act is publicly available and intended to promote openness, accountability, and trust. While it does not create contractual obligations, it reflects LegendGames’ commitment to acting responsibly and in good faith toward its users.